For starters, its carpooling service, Hitch, will now not let drivers and passengers fee and tag the appearances of each other. Drivers have reportedly given feminine passengers tags like “lengthy legs,” “lovable lady,” “goddesses,” and “beauties.”
Other than eliminating all customized tags and scores, Didi may also make Hitch passengers’ private info and profile footage seen solely to them, displaying drivers and different customers solely a default picture, in accordance with an organization weblog publish revealed on Wednesday.
What’s extra, Hitch drivers might be required to make use of facial recognition for each journey to make sure that the right individual is utilizing the driving force account. The feminine passenger murdered was allegedly picked up by a driver utilizing his father’s Hitch account. Drivers throughout Didi’s different ride-sharing companies might be required to go a facial recognition check every day earlier than starting their journeys.
Didi additionally mentioned in its announcement that it’s going to redesign its Emergency Assist button. As stands, when somebody clicks the button, real-time audio is recorded, a Didi consultant screens the decision and follows up, and the customers’ journey info is distributed to their emergency contacts. The replace will enable customers to attach with the police, an ambulance service, a visitors emergency hotline, or the corporate’s emergency helpline. The button may also be made extra seen throughout the app, the corporate mentioned.
The Hitch service is presently unavailable between 10pm and 6am as Didi continues to judge its new night security measures. The corporate famous that individuals on journeys that begin earlier than 10pm however could exceed that point might be despatched a security reminder earlier than they depart.
Maybe one of the crucial excessive precautions floated within the publish concerned recording the audio of each single journey. Didi famous that customers must consent to being recorded earlier than utilizing the app, and that the recordings wouldn’t be saved on their telephones, however relatively encrypted and saved on the corporate’s servers. They’d be deleted each 72 hours. The corporate argues that this proposal is the easiest way to resolve disputes, relatively than weighing the accounts advised by passengers and drivers. But it surely’s arduous to see how such a supremely invasive safety measure will put drivers and passengers comfy. Working towards minimizing violence and sexual harassment shouldn’t begin with extra surveillance, however extra rigorous background checks and accountability.
Didi says it plans to roll out its new safety measures by the top of the month, after the general public has an opportunity to weight in.
These points usually are not in contrast to those U.S.-based ride-sharing companies are grappling with. At the very least 103 Uber drivers within the nation have allegedly sexual assaulted or abused their passengers within the final 4 years, in accordance with a CNN investigation. And the way Didi handles its points just isn’t inconsequential to the remainder of the world—the Chinese language firm is extending its attain past its house nation. Final month, Didi launched its service in Mexico. The ride-sharing service additionally simply acquired approval to check autonomous automobiles in California in addition to opened a analysis lab within the U.S. final 12 months.